Showing posts with label social technologies. Show all posts
Showing posts with label social technologies. Show all posts

Wednesday, April 8, 2009

Pride and Prejudice and Zombies

…from Quirk Books (publishers of “Worst-Case Scenarios” and nothing else I have heard of) has sold almost 14K copies since its release on Saturday! Perhaps more amazingly, only one of those was to me!

What is Quirk doing right about word-of-mouth book marketing? I initially heard about the P&P&Z weeks ago on NPR's “Wait Wait Don't Tell Me” and one of my coworkers reports it was covered on the BBC world news this morning. I certainly Twittered about it when I preordered, and got the most RT’s I’ve ever had (ok, like 3, but still). I've even written a blog post about it! (Ooh, so meta!)

Is this just a case of good author track record (I hear Austen’s pretty hot right now…and for the past two centuries), a catchy title and idea, or are they actually doing something other publishers can emulate (perhaps in their own nice, brand-appropriate way)? Check out the publisher’s website - http://irreference.com/ - they’ve got plenty of space for reader feedback, tons of tschotschkes, quizzes, and much more. It's not all stuff that every publisher can do from a brand perspective (not all of us are publishing irreverent humor books), but there's certainly community-building inspiration here for all of us.

Tuesday, February 10, 2009

Charging for the News

Last night's Daily Show included an interview with Walter Isaacson, author of the recent Time cover story "How to Save Your Newspaper."

Isaacson practically got laughed off the stage with some of his old-fashioned ideas, but they're actually ones that I've come back around to recently.

It all revolves around the idea that one of these days we're going to wake up and realize that professional journalism is a) crumbling before our eyes, and b) the foundation of a stable democracy. Don't believe me? Look! A big stone tablet at the Newseum in DC even says so:



Professional journalism is crumbling before our eyes because we refuse to pay for it. I refuse to pay for it. Remember the New York Times's venture "TimesSelect?" When we all thought paying for just the op-eds and the sports section was ridiculous, and so they quit trying? And when was the last time you bought a print paper? Jon Stewart may have admitted that holding a print newspaper in your hand is just more satisfying, but I doubt that many people under the age of 25 would agree with him. It's these trends that are leading to the massive layoffs at the Times, at the Globe, at the Tribune, at NPR...the list goes on.

Of course, citizen journalists are all the rage right now, from CNN's i-report to bloggers on every topic to people who digg or del.ici.ous or Share stories. I think those folks and these media add a lot to journalism that was lacking before. I just don't think that they're a viable replacement for professional, paid journalists.

That's what it comes down to: paying the guys to go to Baghdad (as Isaacson said), who spend years digging into Madoff's past, who cover the beleaguered state of our crumbling urban schools. Stuff that might be missed by the i-Reports, stuff that takes more hours in a day than a part-time blogger has to devote pro bono. Whether or not the journalists are paid through large, authoritative institutions, they need to be paid.

We need to start getting used to that idea, and we need to figure out how to pay them. (Because even I am not going to pretend that paper newspapers are going to make a comeback.)

Isaacson actually brought up a good idea that I've been thinking about for a while: microcharges. It's like iTunes--you can pay a tiny fee per article that you read online. So you don't need to pay $14.95 a month or whatever--you pay for how much you use, but in small enough increments that it doesn't hit you where it hurts each time you click.

Jon Stewart countered that news articles are different from music in that you're much less likely to go back and consume that content again and again, though. It's a good point. Is it enough to keep people from buying?

My hope is that we realize how valuable professional journalism is before it's gone altogether. My sense is that the crux moment is coming: will we recognize it and suck up the price when it's here?


Update:
Disagreement: http://www.nytimes.com/2009/02/10/opinion/10kinsley.html

Saturday, March 1, 2008

Newspapers Are Not Dead

An NPR piece* the other morning about the future of newspapers got it wrong. The contributor, a nostalgic newspaperman, was mourning the apparently imminent demise of the medium, retelling his young son's reaction to the latest round of newsroom layoffs. "Why are you surprised, dad," he asked, "Why would I read a newspaper when I can find something on the internet, on Google, on blogs, or in a newspaper online?" So sad, the contributer noted, with this new generation will come the end of the newspaper.

The mistake here matters much because it's one the newspapers themselves are making, the very one that actually threatens their future.

The commentator's son, the commentator, and the newspaper establishment, have conflated the concepts of what a newspaper does, and what a newspaper is. And unlike Jack Sparrow, I'm more interested in the "does" part.

Let's handle "is" first, though. I think that sales (and production) of hard copy newspapers will absolutely plummet in the next five or ten years. I don't know anyone my age who prefers leafing through enormous pieces of dirty paper to try to find the end of that front page article, rather than clicking "Next." And how do you even read the New York Times without the "most emailed" box? That's the first place I go after I read what's above the fold ("above the scroll?"). The only advantage of the printed paper is that you can do the crossword properly. But after reading maybe a third of the articles, if you're being generous, you throw the whole pile of paper away--!! Unacceptable to our green (pun intended) minds. I think many of us will enjoy newspapers in the future the way we enjoy quality, old-school throwback items now. "Oh wow, a record player! Remember those? Let's hook that thing up and find some of my parents' LPs."

For a while there will still be printed papers in corporate lobbies and in the subway and on the steps of staid suburban homes. But yes, Mr. Newspaper Man, this is going away. It's just more convenient to read it all on the iPhone. (Even the newspaperman's son said he was still reading newspapers online!)

Thus, onto what a newspaper does.

A newspaper finds, reports (mostly in writing), and selects the day's news for us, under a particular brand. This, I argue, needs not go away. We actually need it now more than ever.

But by clinging to the hard copy culture of the newspaper--and even though the paper is available online--newspapers as a whole (not just hard copy) risk becoming obsolete in the next decade.

My morning and lunchtime routine consists of checking my personal email, reading the blogs that feed into my Google Reader, and checking out a few articles on the Times. More and more I feel a little impatient with the NYT. Why couldn't it just RSS feed its leading article so I don't have to go to a whole new site to get my branded, edited news?** Bah.***

Okay, okay, so the NYT is catching on. They have blogs. Some good ones, at that. Some, not so good. I've criticized the editorial board's attempts before. Here's why it matters. Blogs can't be the NYT's ancillary material. They need to be its new format.

Every column, every article, every space ("front page," "above the fold," "center column," "Friedman," "Dowd," "Friedman and Brooks, and also Collins but only if it's been posted in the last two hours OR is in the top ten most emailed"), needs to be feedable. I need to be able to choose which feeds I want. I want to be able to get "all the news that's fit to click" without ever going to the NYT's home page.

"All"? But I thought you just said I'd be choosing which feeds I want. So if I only want sports feeds, I'll miss the front-page headline, right?

Well, this is where the "select" part of a newspaper's job comes in.

I have too many feeds coming into my reader as is. If I'm going to be having all of these newspaper feeds in there too, I need someone to pick and choose them for me--still based on my preferences ("Friedman and Brooks"), but with some common human sense thrown in about other stuff I might be interested in and other stuff I should be interested in.

Tah dah! Isn't that in some sense what a newspaper does already? Prove your worth, editors, by editing. Send me, say, five articles a day that you think I should be reading, but that I haven't signed up for. So I can get the top travel story even though I haven't signed up for the travel feed (so that I don't get ALL the travel articles EVERY day), if you think it's worthy. Please do this! I need you to.

This way, the top stories get fed to everyone, regardless of their usual individual preferences, but all the niche audiences still get their niche stories fed to them too. And if you get really procrastinatory on a Friday afternoon at work, there's always more on the site, because then you actually feel like going there. Isn't that sort of the way a newspaper works now, in an analog version?--usually we only read top stories and maybe drill down to some things that interest us individually, and then only read the rest when we have time? Only now it comes to me, I don't have to go to it.

Anyway, this is only one vision of what newspapers could do to not just stay in the game, but to keep owning the game. They need to come up with new ways of getting us their content (the "most emailed" box is a great example of a great success). Their newsrooms, companies, and brands don't need to fall away; they could become stronger. Newspapers aren't dead, my friends. Despite their soon-to-be-archaic name, if they figure out and own this technology shift, they're only just beginning.


------

* Which I now can't find, hence no link and no way of checking if I remembered the piece accurately--sorry.
** Probably something to do with advertising dollars, which makes sense. You can't see the ads on a feed. But Reader's brilliant new gizmo for your links bar obviates that problem. You just click the link on your browser toolbar and it takes you through your blog posts one by one, at the blog's site--so you see it just as the blogger set it up, ads and all. It could stand to be perfected--for now you can only hit "next" and it would be nice to be able to pick and choose from amongst your unread posts, but it'll get there.
*** Call my generation lazy. I call us obsessed with efficiency.

Thursday, February 28, 2008

Walk the Line

There's a fine line that we're all beginning to run into these days. It separates our work life from our personal life, our online persona and blogging nicknames from our quotidian embodiment and real name.

People are all handling the presence of this fine line, this tiny fragile thread, in different ways. There's no right answer--especially in the case of online social technologies, there's no precedent. We're the ones out there trying to figure this out. Isn't that kind of exciting?

Here's what some people are doing:

- Charlene Li, top Forrester analyst and social web strategist, has two Facebook profiles, one for her friends and one for her professional followers.

- Wiggins, as he calls himself, blogs under a name that is not his own, though he invites friends who know who he is to read that blog.

- I took a few things off of my Facebook profile, took a deep breath, and began Friending people I know professionally. I hope that they will understand that it's a site primarily dedicated to my personal life--though it touches on how my personal interests intermingle with my work interests. Let's see how that goes.

- One of my coworkers is taking a LOT of things off of her profile so that she can openly participate in our new office Facebook group. She's hoping that her friends won't write crazy stuff on her Wall.

The reason we're beginning to run into this line more and more is, I think, because social technologies are inherently attractive because they expose our personal sides. Society's fascination with the personal lives of celebrities is now broadening to a fascination with other people's daily movements (this shift is for the better, I think--we focus on celebrities usually because they're pretty and rich, whereas we focus on the people we follow on the web because they share our interests, or are thoughtful, or engage us in some other way). We read GM CEO Bob Lutz's blog not because we want to hear propaganda about car manufacturing, but because it's his voice and it adds a sense of human-ness to the giant machine that is the GM corporation.

Moreover, for those of us who love our jobs, personal and work interests intermingle constantly. Is discussion of the Future Of Publishing for my personal profile, or my professional one?

So what can you do to admit that human side into your professional operations, to combine the two, without letting the indulgences of our personal lives affect the professionalism of our work lives?

Wednesday, February 27, 2008

Why My French Cousins Never Update Their Facebook Profiles

This is a fascinating look at the geographical dominance of certain social networks, grace a Le Monde.